Operations management software (OMS) helps plan, monitor, and coordinate production and service operations, digitalize daily employee workflows, identify and mitigate operational process bottlenecks.
For service- and project-centric companies that need to optimize service-related activities and improve management of human resources, projects, service requests, supply chain, T&E, service-related documents.
For manufacturing-centric enterprises that need to optimize production activities and improve management of inventory, warehouses, workforce, machinery and equipment maintenance, purchase and sales orders.
In OMS projects, ScienceSoft always seeks to cover the following important factors that may bring additional value for the customer across operations management processes
To improve the productivity of the employees involved in business operations, speed up operational processes, reduce labor costs, and eliminate human errors.
To ensure accurate, data-driven operations planning and get intelligent recommendations on optimal resource utilization and operational risk prevention.
To protect the OMS and sensitive data it stores by employing multi-factor authentication, role-based access control, data encryption, AI-powered fraud detection, and other advanced cybersecurity tools.
To enable the operations teams to control the status of production/service operations on the go, streamline the reporting on operations progress and escalation of operational process issues.
Service operations management solutions may cater for businesses with both one-time projects and continuous service operations. They help streamline daily workflows for multiple user groups – operations and resource managers, project managers, service delivery teams, and others. Below, ScienceSoft shares a sample feature set of service operations management software.
Having in-depth experience in building production operations management tools, ScienceSoft shares a sample feature set that forms the solution core. However, each real-life use case for such software is unique, so functionality should be elaborated on and tailored to the business specifics accordingly.